We send important notifications, reminders, and Letters of Inquiry to licensees via email as well as US mail. We do not send junk mail. Some examples of important items the Commissions sends via email include Letters of Inquiry pertaining to complaints, Postlicensing Course due dates and reminders, renewal reminders, CE completion reminders, and changes in license status and firm affiliation.
If you have not been receiving emails from the Commission, check your “Spam” Folder. If you find an email from the Commission there, add the Commission’s email (NCREC.gov) to your “Trusted/Safe Senders” list.
Also, check your license record on NCREC.gov to make sure the Commission has your current email address on record and your current physical addresses(es). Remember to review and update both your email and other address information whenever you change firms or move. Rule A .0103(b) requires you to notify the Commission within 10 days of any change in your contact information.
Additionally, if you receive a Letter of Inquiry from the Commission, Rule A .0601(e) requires you to provide a written response within 14 days of receipt. If you’re unable to respond within 14 days, contact the staff member who sent you the Letter of Inquiry and ask for an extension.
If you don’t keep your addresses up to date, you may not learn about any changes in your license status. Remember, any change in the status of your license or the license of your BIC or firm can affect your ability to work as a broker and may require your immediate action or action by your BIC. If you are a BIC, please make sure your firm’s broker associates see this article.