To reduce errors in crediting continuing education course completions – errors that most often result from incorrect license numbers being reported by course sponsors – the Commission is introducing a new verification system with schools and a bar code on pocket license renewal cards.
Now, when a sponsor submits a class roster, license numbers and names will be cross-referenced with the Commission’s licensee database before acceptance.If a license number and name does not match the license number and name on Commission records, the roster will be returned to the sponsor for correction and resubmission.
To accomplish this change, rosters will be required to have the licensee’s full legal name as shown on Commission records and the license number will have to match the license number for the name listed.Nicknames and names inconsistent with our records will cause the roster to be rejected.
In addition, to assist sponsors, the Commission will begin bar-coding the pocket renewal card this year with the license number so that a sponsor may scan this information into their records.
While these new procedures should reduce errors, it is important for each licensee to check their continuing education records on the Commission website, www.ncrec.state.nc.us, to further ensure accuracy.
This article came from the March 2004-Vol34-3 edition of the bulletin.
By Emmet R. Wood
Director, Audits and Investigations
The Real Estate Commission’s Audits and Investigations Division has discovered a major problem with some long-term rental management companies which utilize computer software to prepare their trust account books – cash receipts are not balanced to the deposit tickets and to the computer.
If you are the broker-in-charge of a real estate office, you are responsible for its daily cash reconciliation. The following example may help you with this:
1) Total the cash receipts and record the total on the last cash receipt.
2) Prepare the deposit ticket making sure the total of the handwritten cash receipts equals the total cash deposited into the bank.
3) Record the cash receipts to the computer, and print out a computer cash receipts report (the report may have another name depending on your software) making sure the total of the cash receipts equals the total on the deposit ticket and the computer cash receipts report.
4) Attach the computer cash receipts report (which is considered a supplemental deposit worksheet) to the deposit ticket and maintain it as part of the trust account
records.
This article came from the March 2004-Vol34-3 edition of the bulletin.
A number of Real Estate Commission members and staff participate extensively in a larger organization composed of real estate regulators and allied organizations in the United States and abroad.
Known as the Association of Real Estate License Law Officials (ARELLO), its purpose is better administration and enforcement of real estate license and regulatory laws by providing its members with opportunities to communicate and to conduct research and obtain information on license matters and for professional improvement.
ARELLO membership is organized into six districts with four comprised of the 50 states, U.S. territories, Bahamas and Bermuda ; one of Canada ; and one of members from Europe , Africa , Asia ,Australia and the Far East .
Commission Chairman Allan R. Dameron was elected in 2003 as a District Director and, as such, serves on the ARELLO Board of Directors.
Working committees, training boards and specialized councils carry out the organization’s mission to support jurisdictions in the administration and enforcement of real estate license laws to promote and protect the public interest.
Commission Vice Chairmen Marsha H. Jordan and M. Rick Watts and members Melvin L. “Skip” Alston, Raymond A. Bass, Jr., Sang J. Hamilton, Sr., William C. Lackey, Jr., and Wanda J. Proffitt serve on committees involved with Communications, Fair Housing, Finance, Law, Planning, and Program. They are joined by staff members, Phillip T. Fisher, Executive Director, Mary Frances Whitley, Director of Administration, and Thomas R. Miller, Legal Counsel.
Active on Training Boards – organized to create learning opportunities among members with common interests – are Commission member Hamilton and Emmett R. Wood, Director, Audits and Investigations, with the Investigator Training Board, and Directors Whitley as Chair of the Administrator Board and Miller as Co-Chair of the Commission Member Training Board. Larry A. Outlaw, Director of Education and Licensing, serves as Vice-Chair of the Examination Certification Council and Director Whitley serves on the Information Services Council. Midyear meeting and annual conference planning forums also involve Commission members and staff.
In addition to its ongoing work, ARELLO also recognizes achievement by its member organizations. The Real Estate Commission has recently been honored with a special award in the “Innovative Communication Category” for its unique series of Spanish language versions of Working With Real Estate Agents and Questions and Answers on: Fair Housing, Tenant Security Deposits and Renting Residential Real Estate. Prior awards in the last two years have recognized the Commission’s work in Education, Audits and Investigations and Communications.
This article came from the March 2004-Vol34-3 edition of the bulletin.
Melvin L. “Skip” Alston of Greensboro and Jerry A. Mannen, Jr. of Wilmington have been appointed to the Real Estate Commission; it was announced by Allan R. Dameron, Commission Chairman.
Alston was sworn in by Special Superior Court Judge G. K. Butterfield in December and Mannen by State Supreme Court Justice Sarah Parker in January.
Melvin L. “Skip” Alston
Alston, president of S&J Management Corporation, is currently serving his third term as a member of the Guilford County Board of Commissioners and was elected its chairman in December 2002 for a one-year term.
Currently serving on the national NAACP board of directors, he has been a member of the NAACP Board of Trustees since 1987 and is currently president of the North Carolina State Conference of branches.
The father of two sons, DeSean and Ryan DeMarkus, Alston is a member of St. James Baptist Church.
Jerry A. Mannen, Jr.
Jerry A. Mannen, Jr., an attorney with Yow, Fox & Mannen LLP in Wilmington , was appointed Public Administrator for New Hanover County in 2002.
He is a Trustee of the Cape Fear Museum and Director of the Cape Fear Youth Soccer Association.
A native of Raleigh, Mannen is a graduate of North Carolina State University and Campbell University School of Law.
This article came from the March 2004-Vol34-3 edition of the bulletin.
AMERICAN DREAM REAL ESTATE (Jacksonville ) – By Consent, the Commission revoked the firm license of American Dream Real Estate effective December 15, 2003 . The Commission found that American Dream Real Estate’s president, principal broker and broker-in-charge, while acting as an agent in a real estate transaction, misappropriated for her own usea $10,000 earnest money deposit.
MICHAEL R. ARMSTRONG (Fayetteville ) – By Consent, the Commission reprimanded Mr. Armstrong effective November 18, 2003 . The Commission found that Mr. Armstrong failed to disclose three misdemeanor offenses on his 2002 salesperson application. The Commission noted that Mr. Armstrong did disclose the offenses on his 2003 broker application.
WILLIAM R. BARKER (Denver ) – By Consent, the Commission reprimanded Mr. Barker effective December 1, 2003 . The Commission found that Mr. Barker failed to disclose a DWI conviction on his 1992 salesperson license application and, on his 2002 broker license application, failed to disclose a misdemeanor criminal conviction previously reported on his earlier salesperson application.
GLATHA E. BUCHANAN (Dillsboro) – By Consent, the Commission suspended the broker license of Ms. Buchanan for a period of one year effective October 1, 2003 . The Commission then stayed the suspension for a probationary period of one year. The Commission found that Ms. Buchanan failed to bring the firm’s trust account books and records into compliance with the Real Estate License Law and Commission rules after a former broker-in-charge failed to properly account for the funds of others and maintain the firm’s records. The Commission noted that Ms. Buchanan obtained the necessary software and training to bring the firm’s books and records into compliance.
RUDENA E. BULLARD (Carolina Beach ) – By Consent, the Commission suspended the salesperson license of Ms. Bullard for a period of one year effective December 15, 2003 . Three months of the suspension are to be active with the remainder stayed for a probationary period of two years. The Commission found that Ms. Bullard failed to disclose on her 1996 salesperson license application a 1984 DWI conviction and an additional DWI charge pending at the time of which she was later convicted. The Commission also found that Ms. Bullard failed to disclose subsequent to licensing a conviction for operating a motor vehicle without a license, driving while her license had been revoked and two additional DWI charges.
DAVID W. BULLOCK (Raleigh ) – By Consent, the Commission reprimanded Mr. Bullock effective January 15, 2004 . The Commission found that Mr. Bullock failed to disclose a 1989 conviction for driving while impaired on his 2001 salesperson license application.
CHERRIE BYNUM (Raleigh ) – By Consent, the Commission suspended the broker license of Ms. Bynum for a period of ninety days effective June 18, 2003 . The Commission then stayed the suspension for a probationary period of eighteen months. The Commission found that Ms. Bynum, while employed as broker-in-charge of a real estate brokerage firm and, without its knowledge and consent, joined a competing firm and conducted the business of the competing firm from the office with which she was originally affiliated.
RASHEED D. W. CHABWERA (Warrenton) – The Commission accepted the permanent voluntary surrender of the broker license of Mr. Chabwera effective October 1, 2003 . The Commission dismissed without prejudice allegations that Mr. Chabwera had violated provisions of the Real Estate License Law and Commission rules. Mr. Chabwera neither admitted nor denied misconduct.
DEBORAH L. COARSEY (Murphy) – The Commission accepted the voluntary surrender of the salesperson license of Ms. Coarsey for a period of three years effective January 1, 2004 . The Commission dismissed without prejudice allegations that Ms. Coarsey had violated provisions of the Real Estate License Law. Ms. Coarsey neither admitted nor denied misconduct.
DWANNA B. DOLESH (Kernersville) – By Consent, the Commission suspended the broker license of Ms. Dolesh for a period of 90 days effective January 1, 2004 . The Commission found that Ms.Dolesh, as a broker, represented a purchaser in a real estate transaction without entering into a written agency agreement and failed to review the content of the Commission’s Working with Real Estate Agents brochure with the purchaser and to disclose to the seller and listing agent in writing her role as the buyer’s agent. The Commission also found that Ms. Dolesh failed to fulfill the promise of a purchase of a refrigerator for the buyer as part of the transaction.
PHYLLIS H. DUNFORD (Raleigh ) – By Consent, the Commission revoked the broker license of Ms. Dunford effective January 1, 2004 . The Commission agreed to reinstate her salesperson license on certain conditions. The Commission found that Ms. Dunford, acting in a transaction as a buyer’s agent, failed to submit to her broker for deposit in a trust account a buyers’ check with a blank payee for an appraisal and instead delivered the check to the mortgage broker. The Commission also found that Ms. Dunford failed to disclose to the buyers’ lender that the property’s actual purchase price was lower than the price stated on the contract to purchase and, in order to enable the buyers to obtain a larger, more favorable loan, that a second mortgage from the sellers was a “dummy” mortgage to be cancelled after closing.
FIRST CHOICE OF JACKSON LLC (Dillsboro) – By Consent, the Commission suspended the firm license of First Choice for a period of one year effective October 1, 2003 . The Commission then stayed the suspension for a probationary period of one year. The Commission found that First Choice failed to properly account for the funds of others and to maintain its trust account records in compliance with the Real Estate License Law and Commission rules. The Commission noted that First Choice obtained the necessary software and training to bring the firm’s books and records into compliance.
JAMES N. FITTS (Blue Ridge , Georgia ) – By Consent, the Commission reprimanded Mr. Fitts effective November 25, 2003 . The Commission found that Mr. Fitts failed to report on his 2003 salesperson application a reprimand by the Georgia Real Estate Commission or that there were disciplinary charges pending for representing a broker other than the one with whom he was affiliated, and related charges.
FORECLOSURE REAL ESTATE & INVESTMENTS, LLC (Henderson) – The Commission accepted the permanent voluntary surrender of the firm license of Foreclosure Real Estate & Investments effective October 1, 2003 . The Commission dismissed without prejudice allegations that Foreclosure Real Estate & Investments had violated provisions of the Real Estate License Law and Commission rules. Foreclosure Real Estate & Investments neither admitted nor denied misconduct.
ROBERT G. GAINES (Winston-Salem ) – By Consent, the Commission suspended the broker license of Mr. Gaines for a period of one year effective January 15, 2004 . The Commission then stayed the suspension for a probationary period of two years. The Commission found that Mr. Gaines, while licensed as a real estate salesperson, engaged in two real estate transactions while on inactive status and without the supervision of a broker. The Commission also found that Mr. Gaines advanced funds to a client at closing without having these funds disclosed on the settlement statement.
ERNESTINE G. GOSSETT (Bolivia ) – By Consent, the Commission suspended the broker license of Ms. Gossett for a period of two years effective December 1, 2002 . One month of the suspension is to be active with the remainder stayed for a probationary period of one year. The Commission found that Ms. Gossett, as broker-in-charge of a property management firm, failed to produce records of client funds that were to have been held in trust by her.
NANCY L. HENLINE (Hickory ) – By Consent, the Commission revoked the broker license of Ms. Henline effective March 1, 2004 . The Commission then issued a salesperson license to Ms. Henline. The Commission found that Ms. Henline, while a real estate salesperson, owned and controlled her own firm from July 1998 to August 2000 and acted without the effective supervision of a broker-in-charge.
ROBERT D. HOLLEMAN, JR. (Durham ) – By Consent, the Commission reprimanded Mr. Holleman effective December 1, 2003 . The Commission found that Mr. Holleman, while principal broker and/or broker-in-charge of a real estate firm, did not maintain an office at the firm and held a full-time position elsewhere. The Commission also found that Mr. Holleman allowed a salesperson to maintain full control over the trust account, failed to review and maintain the records, failed to reconcile the trust account at all, and was unable to produce the records for inspection.
LINDA E. IVAN (Asheville ) – The Commission revoked the broker license of Ms. Ivan effective February 15, 2004 . The Commission found that Ms. Ivan misrepresented and concealed a material fact in a contract she entered for the purchase of a time share, refused to make timely and complete responses to formal inquiries from the Commission and committed unworthy and incompetent acts in the transaction by entering into a contract she did not intend to honor.
VERNON B. JACKSON (Charlotte) – By Consent, the Commission suspended the broker license of Mr. Jackson for a period of one year effective December 1, 2003 . The Commission then stayed the suspension effective January 1, 2004 . The Commission found that Mr. Jackson pleaded guilty in August 2002 to one count of failure to pay state income taxes. The Commission noted that Mr. Jackson has now paid in full the income taxes owed.
KENNETH A. JOHNSON (Hampstead) – By Consent, the Commission reprimanded Mr. Johnson effective January 15, 2004 . The Commission found that Mr. Johnson, as broker-in-charge of a real estate firm, failed to review trust account records or the acts of a salesperson under his supervision. Mr. Johnson allowed the salesperson to manage the account. As a result, funds were embezzled from the trust account and the salesperson engaged in acts for which a license was required while the license was expired or inactive. The Commission noted that Mr. Johnson cooperated with the Commission investigation and funded the trust account shortage so that all customers were paid in full.
RHONDA G. KING (Jackson ) – By Consent, the Commission suspended the salesperson license of Ms. King for a period of six months effective October 9, 2003 . Ninety days of the suspension are to be active with the remainder stayed for a probationary period of one year. The Commission found that Ms. King failed to disclose in her 1998 application for a salesperson license that she had been convicted of a misdemeanor. The Commission noted that Ms. King allowed the salesperson license to expire in 2002, but did disclose the conviction in her 2003 application for reinstatement.
TROY A. LEGGE (Charlotte) – By Consent, the Commission suspended the salesperson license of Mr. Legge for a period of six months effective January 1, 2004 . The Commission then stayed the suspension for a probationary period of six months. The Commission found that Mr. Legge failed to report on his 2001 salesperson license application three 1988 and 1989 criminal convictions that occurred when he was a college freshman. The Commission noted that Mr. Legge did report the convictions on his 2003 broker license application.
MARGARET W. LOWMAN (Hickory ) – By Consent, the Commission reprimanded Ms. Lowman effective January 15, 2004 . The Commission found that Ms. Lowman after ceasing to act as principal broker of a real estate firm, failed to notify the Commission of her change in status as required by Commission rules.
ROBBIE G. MCCOY (Franklin ) – By Consent, the Commission reprimanded Ms. McCoy effective January 21, 2004 . The Commission found that Ms. McCoy acted as a buyer agent without first obtaining the written agreement required by Commission rule. Ms. McCoy neither admitted nor denied but did not contest the Commission finding.
THOMAS ROBIN TODD MCINTOSH (Durham ) – By Consent, the Commission revoked the broker license of Mr. McIntosh effective January 14, 2003 . The Commission found that Mr. McIntosh accepted a $10,000 earnest money deposit relating to a real estate transaction and deposited the money into his trust account but subsequently converted the money to his own use. The Commission also found that Mr. McIntosh failed to produce records concerning this transaction to the Commission’s authorized representative upon request or thereafter. Mr. McIntosh neither admitted nor denied the findings of the Commission, but did not contest the revocation of his license based upon them.
RICKARD B. MERCER (Kitty Hawk ) – By Consent, the Commission suspended the broker license of Mr. Mercer for a period of one year effective January 25, 2004 . The Commission found that Mr. Mercer failed to disclose on his 1995 broker license application pending criminal charges against him for carrying a concealed weapon and driving while intoxicated, with the former charge subsequently being dismissed and the latter resulting in a conviction, which Mr. Mercer failed to disclose as required by Commission rules. The Commission also found that Mr. Mercer failed to disclose a 1999 conviction of driving while impaired and that he failed to disclose all of his criminal convictions and a pending charge of driving while impaired on his firm license application. The Commission noted that the pending DWI charge was subsequently dismissed.
HOMER L. MONK (Raleigh ) – By Consent, the Commission reprimanded Mr. Monk effective November 18, 2003 . The Commission found that Mr. Monk, while acting as an agent of a seller in a commercial transaction, failed to provide the parties the required agency disclosure under Commission rules. The Commission also found that as a consequence, the buyers failed to understand who represented them and were able to have the transaction set aside. The Commission noted that Mr. Monk cooperated with the Commission’s investigation of this matter.
JAMES A. MOORE, JR. (Pfafftown) – By Consent, the Commission reprimanded Mr. Moore effective November 25, 2003 . The Commission found that Mr. Moore failed to disclose a 1989 DWI conviction on his 1993 salesperson and 1999 broker license applications.
JOAN W. MOORE (Conover) – The Commission revoked the broker license of Ms. Moore effective October 15, 2003 . The Commission foundthat Ms. Moore failed to disclose to a financial institution in a loan application the true value of sales contracts for town homes she was to build, misrepresented to buyers the cause for delays in construction and falsely promised to re-pay a buyer. The Commission also found that Ms. Moore was disciplined by the Contractor’s Board for engaging in general contracting in excess of her license, and that she made false, misleading and evasive statements in response to Commission inquiries concerning complaints.
MORRIS & RAPER REALTORS, INC. (Atlanta , Georgia ) – By Consent, the Commission suspended the firm license of Morris & Raper for a period of one year effective November 1, 2003 . The Commission then stayed the suspension for a probationary period of one year. The Commission found that Morris & Raper, after acquiring a North Carolina firm license, accepted compensation for real property transactions negotiated in North Carolina that it had brokered prior to obtaining the necessary firm license.
JESSE R. ODOM (Huntersville) – By Consent, the Commission revoked the broker license of Mr. Odom effective October 31, 2003 . The Commission found that Mr. Odom made false statements in his 1992 salesperson license application, 2002 broker license application and 2003 firm license application in order to conceal criminal convictions and pending charges from the Commission. The Commission also found that Mr. Odom, on three separate occasions between 1998 and 2002, failed to report criminal convictions as required by Commission rule.
THERESA S. PARKER (Jacksonville ) – By Consent, the Commission revoked the broker license of Ms. Parker effective December 15, 2003 . The Commission found that Ms. Parker, as president, principal broker and broker-in-charge of a real estate firm, misappropriated for her own use a $10,000 earnest money deposit given to her in connection with a real estate transaction for which she acted as agent.
WHITNEY J. PORTER (Durham ) – By Consent, the Commission reprimanded Mr. Porter effective March 1, 2004 . The Commission found that Mr. Porter failed to supervise a salesperson associated with his sole proprietorship in that he did not require the salesperson to verify the ownership of properties before listing them in the MLS nor did he require written listing agreements for the properties. The Commission also found that Mr. Porter refused to provide transaction records to the Commission upon its request.
TORRANCE J. PORTER (Durham ) – By Consent, the Commission reprimanded Mr. Porter effective March 1, 2004 . The Commission found that Mr. Porter, a salesperson, listed several properties in the MLS for a particular person or firm that he knew or should have known was not the owner. The Commission also found that Mr. Porter did not have written listing agreements for the properties or permission from the owners to advertise them for sale. The Commission also found that Mr. Porter, while originally uncooperative, has since fully cooperated with the Commission’s investigation in this matter.
BILLY R. RAMSEY (Marshall ) – By Consent, the Commission suspended the salesperson license of Mr. Ramsey for a period of one year effective December 1, 2003 . Three months of the suspension are to be active with the remainder stayed for a probationary term of two years. The Commission found that Mr. Ramsey failed to disclose on his 1995 North Carolina salesperson license application a 1990 disciplinary action by the Florida Board of Auctioneers. The Commission noted that Mr. Ramsey has had no complaints against him since he was granted the salesperson license in 1995.
CHRIS E. SAIEED (Farmville) – By Consent, the Commission suspended the salesperson license of Mr. Saieed for a period of two years effective November 1, 2003 . Six months of the suspension are to be active with the remainder stayed for a probationary period of three years under certain conditions. The Commission found that Mr. Saieed failed to disclose a 1995 criminal conviction on his application for a salesperson license in 2001. The Commission noted that Mr. Saieed did disclose the conviction on his 2002 application for a broker license.
MARGIE C. SCOTT (Greensboro ) – By Consent, the Commission revoked the broker license of Ms. Scott effective February 1, 2004 . The Commission agreed to grant Ms. Scott’s application for a salesperson license between February and June 2005. The Commission found that Ms. Scott, as broker-in-charge of a real estate firm, failed to properly maintain the firm’s trust accounts and records and failed to properly supervise a salesperson associated with the firm.
JOHN J. STACHURA (Alpharetta , Georgia ) – By Consent, the Commission reprimanded Mr. Stachura effective November 1, 2003 . The Commission found that Mr. Stachura, as broker-in-charge of the North Carolina office of a licensed real estate firm, allowed the firm, after it obtained its license, to collect compensation for brokerage acts performed by the firm and its agents in North Carolina before the firm license was obtained.
CRAYMON STRICKLAND, JR. (Lumberton ) – By Consent, the Commission suspended the broker license of Mr. Strickland for a period of six months effective January 15, 2004 . The Commission then stayed the suspension for a probationary period of six months. The Commission found that Mr. Strickland falsely represented on his 2000 application for a salesperson license that he had not been convicted of any crime when he had been convicted of misdemeanor larceny in 1989. The Commission noted that Mr. Strickland did report the conviction on his 2003 broker license application.
DALE E. TERRY (Winston-Salem ) – By Consent, the Commission reprimanded Mr. Terry effective November 25, 2003 . The Commission found that Mr. Terry falsely stated on his salesperson and broker applications that he had not been convicted of a criminal offense, when in fact he had been convicted of a DWI in 1992.
YUSUF THOMAS (Durham ) – By Consent, the Commission revoked the broker license of Mr. Thomas effective December 10, 2003 .The Commission found that Mr. Thomas retained a $500 earnest money deposit received from a buyer and replaced it with a personal check, made payable to the listing agent, that was returned for insufficient funds.
LINDA L. TWIST (Hayesville) – By Consent, the Commission reprimanded Ms. Twist effective December 1, 2002 . The Commission found that Ms. Twist failed to procure an accurate and thorough contract executed by both seller and buyer to purchase property she had listed and, when the agreement failed, released a disputed earnest money deposit to the buyer without the seller’s authorization.
ROSA L. WHITE (Atlanta ) – By Consent, the Commission reprimanded Ms. White effective November 18, 2003 . The Commission found that Ms. White failed to disclose a DWI conviction on her 2002 salesperson application. The Commission noted that Ms. White did disclose the conviction on her 2003 broker application.
NICHOLAS M. WILSON (Holly Springs ) – By Consent, the Commission reprimanded Mr. Wilson effective November 18, 2003 . The Commission found that Mr. Wilson represented the siding on a house he listed for sale as Hardiplank as advised by the owners of the property and without independent verification by a licensed home inspector or other professional, when in fact the siding was determined later to be Omniplank.
ANNETTE B. WINSTEAD (Raleigh ) – By Consent, the Commission suspended the salesperson license of Ms. Winstead for a period of six months effective November 25, 2003 . Four months of the suspension are to be active with the remainder stayed for a probationary term of one year. The Commission found that Ms. Winstead failed to disclose on her 2001 salesperson license application 15 misdemeanor convictions entered against her between 1985 and 2002 for writing worthless checks. The Commission noted that Ms. Winstead did disclose the convictions on her 2003 broker application, which required submission of a criminal history.
This article came from the March 2004-Vol34-3 edition of the bulletin.
In May, the National Association of REALTORS® (NAR) adopted a new policy governing Virtual Office Websites (VOWs) operated by MLS participants. VOWs have been described as vehicles for conducting online brokerage in a way that’s similar to how a brokerage firm interacts with its clients and customers in a “bricks-and-mortar” office. Upon “registration” with a VOW, a consumer can search the MLS listing database for properties of interest to them. (Virtual Office Website Frequently Asked Questions, www.realtor.org, 6/11/2003.)
Broker-Consumer Relationships and Consumer Registration
The NAR VOW Policy has a number of features affected by the Real Estate License Law and Commission rules. For example, under the policy, the MLS participant (a licensed broker or salesperson) must first establish a lawful “broker-consumer relationship,” satisfying all agency, non-agency, and other disclosure obligations. And the participant must execute any required agreements. VOW Policy § II(1). The consumer has the opportunity to search the MLS data, subject to the participant’s oversight, only after the consumer “registers” with the VOW by providing his or her name and an email address and making a verified agreement to the VOW “terms of use.” VOW Policy § I(1), II(2).
With regard to these provisions, remember that Commission rules require licensees to provide a prospective buyer or seller with a copy of the Commission’s Working with Real Estate Agents brochure at first substantial contact, review it with him or her, and determine whether the licensee will act as the agent of the buyer or seller in the transaction.
Merely, obtaining a consumer’s name and email address is not enough to trigger a “substantial contact.” First substantial contact occurs when the consumer is invited to provide, or does provide a licensed broker or salesperson with information about the consumer’s particular property needs, personal information, financial circumstances, family matters or the like. It may also occur when the licensee by his or her own words or conduct leads the consumer to believe that the licensee will act as the consumer’s agent. A licensee who requests this kind of information should post the Working with Real Estate Agents brochure on the VOW, require the consumer to acknowledge that he or she has read and understood its terms and verify that the consumer has done so.
According to the NAR VOW Policy, consumers who merely “register” at a VOW are not entering into an agency agreement with the operator and are not financially obligated to the operator — such agreements must be created separate from the registration process, must be “prominently labeled and may not be accepted solely by mouse click.” VOW Policy § II(2). Agency agreements should be entered into separately, and in a form and manner that assures that the consumer understands and agrees to whatever he or she is signing. Once the buyer has been registered and his or her review of the Working with Real Estate Agents brochure verified, under the Commission’s agency agreements rule, buyer agents can continue to work with buyers through a VOW without a written buyer agency agreement until the time the buyer is ready to make an offer.
Brokers and Salesperson Associates Operating VOWs
Under the NAR VOW Policy, the VOW can be operated by broker and salesperson associates affiliated with MLS participants, if permitted by state law and the participant’s MLS, but only with the MLS participant’s supervision. VOW Policy § II(4)(b). This is a matter between a broker and the firm. Salespersons who operate VOWs, however, must be supervised by the broker-in-charge, and must assure that the name of their broker or their firm appears on the VOW. The broker-in-charge is responsible for the proper conduct of all the firm’s advertising, including listings displayed on the VOW. [See “VOWs as Advertising” below.]
Permission to Display Required
The NAR VOW Policy presumes that a listing broker entering data into the MLS will permit all other MLS participants to display the active listing data on their own VOWs, unless such a presumption is prohibited by state law or regulation. Here in North Carolina, express permission will be required. Thus, before a licensee displays another agent’s listings on his or her VOW, the licensee must have the permission of the listing agent and the listing agent must have permission from the seller. With regard to the seller’s permission, this is usually obtained as a part of the standard REALTOR Exclusive Right to Sell Listing Agreement. With regard to the permission of the listing broker, this may be obtained through membership in the MLS and should be addressed in MLS policy.
In addition, under the NAR VOW Policy, a broker who does not want his or her listings displayed by other MLS participants may “opt out” by directing that the listings can’t be searched or displayed on: (1) the VOWs of all other participants in the MLS (“blanket opt-out”), or (2) the VOWs of selected other participants determined independently by the listing broker (“selective opt-out”). VOW Policy § I(3). Licensees should exercise caution, particularly when exercising the selective opt-out option, that they do not unlawfully discriminate against members of protected classes. Too, clients should be advised of the extent of any opt-out, as it may affect the marketability of the seller’s property and the array of choices available to a buyer.
Similarly, under the NAR VOW Policy, a seller can opt out by directing his or her listing broker to withhold the listing or property address from the Internet. Alternatively, a seller can permit his or her agent to display the seller’s listings on the agent’s website or VOW and not on other sites. VOW Policy § II(4)(a). The seller’s directives in this regard must be honored.
VOWs as “Advertising”
A component of the service provided by a VOW is the dissemination and promotion of its own listings and those of other MLS participants in the hope of achieving a sale (or lease). Although NAR has a contrary view, the use of a VOW necessarily involves advertising.
Additionally, a listing on a VOW cannot be surrounded by the advertisements of anyone except the VOW operator, who may include his or her name, address, phone number and company logo, and any other information required by state law. VOW Policy § IV(1)(b). In North Carolina, every advertisement must clearly indicate that it is the advertisement of a broker or brokerage firm and shall not be confined to publication of only a post office box number, telephone number, or street address. Similarly, licensees should take care to assure that their VOWs do not imply that the listings of others are those of the VOW operator.
Conclusion
The NAR VOW Policy represents a new step in the use of information technology to the service of the real estate marketplace. A number of issues may arise as MLSs implement NAR directives and licensees begin using VOWs on a wide-spread basis. These will be addressed by the Commission as they arise. In general, however, the Commission will continue to direct its energy and resources as it always has – to curtail the old evils of misrepresentation, theft and incompetence.
This article came from the October 2003-Vol34-2 edition of the bulletin.
Many buyers in university or college towns are looking for residential properties that will house a large number of students–six, eight or even more. They may be buying for their college-bound children and friends and/or for investment purposes.
The Commission has observed an increase in complaints from such home purchasers who find that their intended use–housing several college students–violates the local jurisdictions’ “single family use” definition by packing too many unrelated persons into the property, and from irate neighbors who complain about parking and noise where large older homes have been changed from a single residence to the rental of individual rooms to unrelated tenants.
Remember, local ordinances and/or private covenants often restrict the number of unrelated occupants in a residential property. These restrictions typically apply regardless of the size of the property and even where other potential limits on occupancy (e.g., septic permits) would otherwise allow their use.
Not every local government has adopted ordinances defining “single family” use. Where they have, the number of unrelated persons that can live together can range from a low of no more than two to as many as four. It is also possible that restrictive covenants in a residential subdivision may impose a limit where there is no ordinance, or may impose a restriction more limiting than the local ordinance.
Real estate agents should be aware that if they participate in unlawfully converting a home to multiple rental units or simply renting it as a single unit to more persons than permitted by law or covenant, they can be found in violation of the Real Estate License Law. This includes encouraging or aiding in the illegal use (or just remaining silent about it) or negligently failing to investigate the lawful use or advising the parties to make their own independent investigation.
The Commission has for many years advised its licensees that, when marketing or leasing real property, they must make a careful inquiry to determine their permitted uses so as to avoid advertising or using the property in a manner that violates state law, local regulation or applicable restrictive covenants.
This article came from the October 2003-Vol34-2 edition of the bulletin.
The statistics here reflect the activities of the Real Estate Commission during the period from May 1, 2002 to April 30, 2003.
Contact
• 200,000 telephone calls
• 250,000 website “hits” (a 150% increase)
Publications
• 777,000 publications distributed to licensees, consumers and applicants
Technology
Made more effective use of technology by:
• Introducing online publication ordering (50%-plus ordered via website each month)
• More than doubling online license renewals
Employment
• 181 applications for employment received
• 34 applicants interviewed
• 8 positions filled
Licensing
• 168,000 license record changes
• 9,274 applications processed for licenses by examination
• 8,466 license examinations administered (a 28% increase and 97% by computer)
• 4,716 licenses by examination issued (an 18% increase)
• 2,748 broker licenses issued without examination
• 325 licenses issued by reciprocity (a 27% increase)
• 711 firm licenses issued
• 199 expired, surrendered and suspended licenses reinstated
• 82 license applicant conferences conducted
• 10 new and 41 renewed private real estate school licenses
Education
• 16 approvals and 89 renewed approvals issued to instructors
• 43 new continuing education elective courses approved (for a total of 315 courses)
• 13 new continuing education sponsors approved (for a total of 186)
• 7 new continuing education Update Course instructors approved (for a total of 103)
• 45 Broker-in-Charge Course sessions conducted for 2,620 licensees
Audits/Investigations
• 82 case investigations completed
• 170 trust accounts examined (a 70% increase)
• 314 persons interviewed
• 27 trust account courses conducted for 853 students
• 45 “spot inspections” performed on 94 different trust accounts
Legal
• 883 case (complaint) files opened and 905 closed (an increase of 50 cases closed)
• 19 licensees reprimanded
• 30 licenses suspended
• 30 licenses revoked
• 15 licenses surrendered
• 65 cases utilized conditional remedies
• 4 Recovery Fund hearings conducted
• 17 license application hearings held
This article came from the October 2003-Vol34-2 edition of the bulletin.
Nine members of the Real Estate Commission, since its inception in 1957, have achieved the distinction of service for at least nine years, announced Phillip T. Fisher, Executive Director. The Commission will honor these members and any others in the future whose time in office exceeds nine years with a plaque in the Commission office.
The members are: A. P. “Red” Carlton (15 years, 6 months); J. Bart Hall (15 years, 4 months); Brantley T. Poole (13 years, 7 months); Kenneth R. “Cap” Smith (13 years); J. Edward Poole (12 years, 5 months); Gilbert L. Boger (9 years); and Raymond A. “Buddy” Bass, Jr. (10 years, 1 month), Wanda J. Proffitt (9 years, 3 months), and Mona S. Hill (9 years, 3 months), who currently serve.
Little, Schweidler Memorial Scholarships’ Winners
Donna Peele of Hatteras and Kirk Olivier of Cornelius are the winners of two Real Estate Commission scholarships for outstanding scholastic achievement at the REALTORS® Institute. Peele received the Blanton Little Memorial Scholarship Award from Commission member Sang J. Hamilton, Sr. Olivier received the Joe Schweidler Memorial Scholarship Award from Commission member William C. Lackey, Jr. Both Little and Schweidler were former Executive Directors of the Commission.
This article came from the October 2003-Vol34-2 edition of the bulletin.
The Real Estate Commission is proposing to amend its rules. If amended, the changes would become effective April 1, 2004, except for the proposed amendment regarding license renewal. Following is a summary of the amendments:
Property Management
Require that property owner association management agreements be reduced to writing and clarify that persons who engage in property management may have automatically renewable agreements, even if they did not procure the tenant.
Broker-in-Charge
Exempt from the Broker-in-Charge course any nonresident BIC who does not operate an office in North Carolina and clarify the BIC exemption for subchapter S firm licenses.
License Renewal
Change the license renewal fee to $45 (effective January 1, 2005).
License Reinstatement
Revise to conform to statutory changes and set forth other requirements for reinstatement of a suspended license. (Visit the Commission website for further details).
Business Entities
Revise the current rule to streamline the firm license application process.
License Exams
Eliminate the paper and pencil exam. Allow license applicants 180 days to take the test, clarify procedures for failing candidates to re-file through the computer testing service and stipulate a waiting period of 10 days to retake the test.
Pre-Licensing and Continuing Education
Require broker license applicants who apply after the first renewal of their salesperson license to complete the current continuing education Update course and one elective course during the license period in which the application is filed.
Prohibit continuing education course instruction from May 20 to June 30 and revise the course reporting requirements.
Allow digital video recordings (DVDs) and other media to be used in lieu of VHS videotape for instructor applicants.
Authorize Commission to deny or withdraw approval of a course or sponsor upon finding that the sponsor has made false statements or presented incomplete information in its application for approval.
Require the presence of one instructor or sponsor staff person for each 50 students in a continuing education class.
Comments Welcome
The Commission welcomes your comments regarding the proposed rule changes. Please send them to the Commission’s offices in care of rulemaking coordinator Pamela Millward, 1313 Navaho Drive Raleigh, NC 27609. If you prefer, you may voice your opinions at the rulemaking hearing scheduled for November 13, 2003 at 9 a.m. at the Commission office.
This article came from the October 2003-Vol34-2 edition of the bulletin.