The Real Estate Commission’s staff writes to licensees for many reasons, including to inquire about a complaint that has been filed against you or against another agent concerning a matter in which you were involved.
When you receive a Letter of Inquiry from the Commission, you should read and respond to it promptly, no later than 14 days from receipt. If you cannot do so, you may request an extension of time (in advance). You are not required to hire an attorney to respond on your behalf, although you are welcome to hire one if you choose.
To avoid delays, it is important that the Commission has your current residence and business addresses at all times. You must notify this office no later than ten (10) days following any change.
You are required to provide copies of all documentation requested in a Letter of Inquiry. Typically, these might include records of transactions and trust accounts, advertisements, brochures, maps, course completion certificates or even a copy of your complete file pertaining to a transaction.
Most licensees who receive Letters of Inquiry take the letters seriously and respond in a timely manner. However, those few who fail to respond are subject to disciplinary action by the Commission. If you need more time, ask for it. If you have questions, contact the staff member who wrote to you and he or she will be glad to clarify the request.
Stephen L. Fussell
Consumer Protection Officer
This article came from the November 2004-Vol35-2 edition of the bulletin.