Reminder: Don’t Rely on the Summary: Read the Email from the Commission

With the growing use of artificial intelligence (AI) in email platforms, you may have noticed a new feature: AI-generated email summaries. These tools are designed to give you a quick snapshot of the message’s content, often displayed as a preview line just below the subject, or as a boxed summary at the top of the email in platforms like Gmail, Outlook, or Apple Mail.

While convenient, these summaries can oversimplify important communications from the North Carolina Real Estate Commission. A message that appears in your inbox as “Reminder from NCREC” might actually contain:

• Specific instructions for completing a requirement
• How-to guides and instructional videos
• Education and renewal deadlines
• Links to official forms and Commission resources

What Brokers Need to Know

AI summaries are sometimes turned on automatically by email providers, and brokers may be unaware that they are only seeing a condensed version of the message. Relying on these summaries alone could result in missing critical details that affect your license status or professional responsibilities.

Best Practices: Stay Informed

• Always open and read the full email from the Commission—even if the subject or summary seems routine.
• Look for links, attachments, and detailed guidance included in the full message.
• Review your email settings to understand whether AI summaries are enabled, and consider disabling them if they cause confusion.

As email technology evolves, it’s more important than ever to stay engaged with official communications. The NCREC is committed to keeping you informed. Make sure you’re getting the full message—not just the summary.